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13-09-02 18:02
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ȲÀçÈÆ(°æ¿µÇкÎ, Jae hoon Whang)

±â¾÷Æ®À§ÅÍ Ç°ÁúÀÌ ºê·£µåÃ漺µµ¿¡ ¹ÌÄ¡´Â ¿µÇ⿬±¸/±³À°°úÇбâ¼úºÎ
A Study on the Effect of Corporate Twitter Quality on Brand Royalty

Summary:
¼Ò¼È³×Æ®¿öÅ©¼­ºñ½º(SNS)ÀÇ ´ëÇ¥ÀûÀÎ ¼­ºñ½ºÀÎ Æ®À§Å͸¦ ÅëÇÑ ¼Ò¼È ¹Ìµð¾îÀÇ È°¿ë¼º°ú¸¦ ±â¾÷°üÁ¡¿¡¼­ ÆľÇÇÏ°íÀÚ ÇÔÀ¸·Î½á ÇâÈÄ ±â¾÷ÀÌ SNS¸¦ ÅëÇØ Á¦°øÇÏ´Â °í°´¼­ºñ½º Ç°Áú ¹ßÀüÀ» À§ÇÑ °¡À̵å¶óÀÎÀ» Á¦½ÃÇÔ.
To provide a guideline for improved customer service qualtiy of corporate through social network services including Twitter